Delighted to have been engaged again by a repeat client to appoint for them 3 x Customer Onboarding Specialists.

The company are well established and growing, with their HQ in London and newly secured offices in Chippenham where they have already secured 2 teams of personnel and need to add to these growing divisions. The leadership team have clear strategic direction and are driven to succeed.

As Customer Onboarding Specialist you will facilitate a new customers journey from point of sale to account activation and educate and nurture new customers whilst providing the customers with a training and support program to help them realise a valued return on their investment.

You will:

• Provide excellent customer service to new customers
• Nurture the customer journey from welcome call, activation of membership and supporting the member’s journey in achieving return on their investment
• Monitor, manage and action all onboarding tickets daily via Zendesk (CRM)
• Main point of contact for new member queries, responding via outbound calls and emails
• Facilitate a smooth handover to Customer Support
• Collaborate across the team and other department to ensure a seamless customer experience

To be successful in post, you will have:

• Previous experience working within Customer Service
• Experience working towards KPI’s, objectives or similar
• Customer-centric with a passion for delivering outstanding service
• Effective time management, resilience, and the proven ability to work well under pressure
• Excellent attention to detail
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Appetite to learn and develop
• Ability to work collaboratively in a team environment

In return, you will be well remunerated, with hybrid working (3 days in the office, 2 days home), bonus, pension etc.
A laptop will be provided. They are a hardworking bunch and very sociable too.

Please note you must be able to drive to get to this near Chippenham location.

Interviews will take place ASAP, only a 1 stage process and a very quick decision will be made, so apply now with an up to date CV to secure one of these fantastic positions.


£28,275 plus up to 20% bonus & hybrid working

Chippenham - Permanent Contract
 

 

Are You Interested?

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